Key points

• Agents support repeatable scenario-specific work.
• Knowledge grounds facts; instructions define behavior.
• User permissions and organizational controls continue to apply.

Best-known use cases

• Onboarding guidance from an approved handbook.
• Repeatable coaching or departmental assistance.

What candidates often confuse it with

• Agent vs chat: specialized reusable configuration vs broad conversation.
• Agent vs scheduled prompt: reusable interaction behavior vs timed execution.

Key takeaway

Choose an agent when specialization or repeatability is decisive, and configure the exact source and behavior boundaries.

Related services

• Agent Store
• Agent Builder
• Agent templates

Relevant exam tasks

• D1.1.c — Understand the difference between a chat experience and an agent experience
• D1.1.d — Understand the use case for creating your own agent
• D2.3.a — Understand when to use Agent Store versus creating a new agent
• D2.3.c — Configure an agent that has knowledge
• D2.3.d — Configure agent settings such as instructions, capabilities and suggested prompts

Learn more

• Agents overview