Customer Enablement
AWS Support
AWS technical-support plans and case management resources, with response targets and capabilities that vary by plan.
Key points
- The live CLF-C02 guide still names Developer, Business, Enterprise On-Ramp, and Enterprise Support.
- Current primary plans are Basic, Business Support+, Enterprise Support, and Unified Operations; legacy plans remain a transitional exam-recognition concern in 2026.
- AWS Support Center is used to create and manage support cases when the plan and issue type allow it.
- Do not infer that every Trusted Advisor check or support channel is available on every plan.
Best-known use cases
- Choose a support tier according to business criticality and assistance needs.
- Open and manage account or technical support cases in Support Center.
What candidates often confuse it with
- Support Center cases provide direct AWS support interaction; re:Post and documentation are self-service resources.
- Trusted Advisor provides recommendations, while AWS Health reports events affecting services or account resources.
Key Cloud Practitioner takeaway
Treat Support details as freshness-sensitive: learn the purpose and current portfolio while recognizing names still present in the guide.
Related services
- AWS Trusted Advisor
- AWS Health Dashboard
- AWS re:Post and AWS Knowledge Center
Relevant exam tasks
- D3.8
- D4.3